Privacy Policy
Last Updated: May 30, 2025
This Privacy Policy describes how Opeak Gaming (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from opeak.uk (the “Site”).
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
a. Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Register for an account or subscribe to our newsletter.
- Fill out forms on our Site (e.g., contact forms, feedback forms).
- Make a purchase or request information about our products/services.
- Participate in surveys, contests, or promotions.
- Communicate with us via email or other channels.
This information may include:
- Contact Information: Name, email address, postal address, phone number.
- Account Information: Username, password (encrypted).
- Payment Information: Credit card details (processed securely by third-party payment processors, we do not store full card details), billing address.
- Communication Content: Messages you send to us, feedback, reviews.
b. Information Collected Automatically
When you access and use the Site, we may automatically collect certain information about your device and usage patterns. This information helps us understand how our Site is used and allows us to improve your experience. This may include:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, time spent on pages, links clicked, referring URL, date and time of access.
- Location Information: General geographical location derived from your IP address.
c. Information from Third Parties
We may receive information about you from third-party services, such as analytics providers (e.g., Google Analytics) or social media platforms, if you interact with our content on those platforms. This information is typically non-personal or aggregated.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: To operate, maintain, and improve the functionality of the Site, process transactions, and deliver products/services you request.
- To Communicate with You: To respond to your inquiries, send you service-related notifications (e.g., order confirmations, security alerts), and provide customer support.
- For Marketing and Promotional Purposes: To send you newsletters, promotional offers, and other marketing communications that may be of interest to you, based on your preferences. You can opt-out of these communications at any time.
- For Analytics and Improvement: To understand how users interact with our Site, analyze trends, track user movements, and gather demographic information. This helps us improve our content, products, and services.
- For Security and Fraud Prevention: To protect the security and integrity of our Site, prevent fraudulent activities, and enforce our terms and conditions.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.
- Cookies are small data files placed on your device or computer that often include an anonymous unique identifier.
- Web beacons/pixels are tiny graphic files that allow us to count users who have visited certain pages or opened emails.
We use the following types of cookies:
- Essential Cookies: Necessary for the Site to function properly (e.g., enabling secure login, shopping cart functionality).
- Analytics/Performance Cookies: Help us understand how visitors interact with the Site by collecting and reporting information anonymously (e.g., Google Analytics).
- Functionality Cookies: Allow the Site to remember choices you make (e.g., language preferences) and provide enhanced, more personalized features.
- Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Site.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- To Protect Our Rights: To protect the rights, property, or safety of Opeak Gaming, our users, or others, including enforcing our terms of service.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Using secure servers and encryption (SSL/TLS) for data transmission.
- Regular security audits and vulnerability assessments.
- Restricting access to personal information to authorized personnel only.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.
7. Your Rights (UK GDPR)
As a user in the UK, you have certain rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These rights include:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.
- Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection, if you believe your data protection rights have been violated.
8. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise any of your rights, please contact us:
By email: [email protected]